RETURNING OR EXCHANGING ITEMS
To start your return process, please access your account and navigate to the returns section, where you will discover detailed guidelines on initiating a return or exchange. Just be sure to initiate it within 20 days of the delivery date.
We are here to assist you, if you have any questions, reach out to our team at [email protected].The items must be in perfect condition to be eligible for your refund or any item exchange; you must include the handcrafted pouch, and tags must remain attached. Please note that we reserve the right to evaluate their eligibility and may return them to you at your expense if they fail to meet our standards. When trying on our products, please ensure you wear your underwear or similar clothing. We will not accept returns if there is evidence that our products were not tried this way. Once we have processed your return, you can expect to receive your refund within 5-7 business days, or in case you request an exchange, we will update you with the new tracking number.
Thank you for choosing Zelf.